Warranty Replacement Returns & Repair

TUCASS Warranty

We are committed to providing high-quality products and stand behind the craftsmanship of our furniture. We are happy to offer a one-year warranty for the polish and wood quality of your table.

This warranty covers any defects in materials or workmanship related to the table's polish and wood quality that may arise during normal use for a period of one year from the date of purchase. If you experience any such defects, please contact us immediately and we will work with you to resolve the issue.

Please note that this warranty does not cover any type of breakages. It also does not cover any damage caused by improper use or care of the table, such as exposure to extreme temperatures or moisture, or use of harsh chemicals for cleaning. Warrant also does not cover damage that may occur during shipping or handling.

To make a claim under this warranty, please contact our customer service team with your proof of purchase and a description of the issue you are experiencing. We may ask you to provide photos of the issue as well. We will be happy to assist you in any way we can. In-case the product needs major repair, then the customer will require to ship the product back to us on his cost.

TUCASS Replacement, Refund & Repair

  • Damaged on Arrival
    Has to be reported within 24 hours of delivery. We will process full refund and reverse pickup the product within 30 days. The order will be cancelled.
  • Lost in Transit
    We will process full refund within 30 days. The order will be cancelled.
  • Damage, Breakages reported after 24 hours of Delivery
    No Refund or Replacement will be provided. We will try to solve your problem.
  • Missing Parts
    If reported within 48 hours of delivery, missing parts will be provided. Maximum of Rs.300/- will be given additionally to fix the part if needed. After 48 hours of delivery missing parts will be provided at additional costs. 
  • Breakages due to normal use / misuse after 30 days                       
    No Refund or Replacement will be provided. We will try to solve your problem.
  • Polish Wear-out within One year
    We will provide local re-polish service or provide you DIY - Do-it-yourself solution.
  • Breakage or Non-function of safety locks within One year
    We will provide new locks and screws with guide to re-fix the same
  • Cancellation
    The furniture once shipped from our factory cannot be returned or cancelled. In-case of any cancellation, it should be informed within 24 hours of order for full refund. Cancellation after the product has been shipped will attract Rs.3000 as processing charges and Rs.3000/- shipping & reverse shipping charges. Total deduction Rs.6000/- 
  • 30 days Non-Satisfaction Return
    If the customer is not satisfied with the product TUCASS he can return the same to our factory within 30 days and we will refund the billed amount less Rs.4000/- as depreciation charges and 3000/- shipping & reverse shipping charges. Total deduction Rs.7000/- 
  • Liability
    The company's maximum liability for the product TUCASS is Rs.1000/- . No more than  Rs. 1000/- will be paid in-case of any unforeseen circumstance that arises including the points above. 
TUCASS - PATENT PENDING

TUCASS is a outcome of many months of research and development and currently has Patent Application Pending at Office of the Controller General of Patents, Designs & Trademarks, Government of India.

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Mon - Sat 09:00 - 18:00

TUCASS is Manufactured & Marketed in India by Indo Authentics - 118, Saini Colony, 2nd Floor, Mahesh Nagar,
Jaipur 302015, Rajasthan, India

TUCASS